•Implement the right processes and practices across the organization. •Formulating strategy, improving performance, procuring material and resources and securing compliance. • Responsible for administering group of employees. • Business development. • Supervise and lead operations. •Perform a range of tasks to ensure company productivity and efficiency including implementing business strategies, evaluating company performances, and supervising employees.

•Supervising day-to-day operations in the customer service department. •Responding to customer service issues in a timely manner •Creating effective customer service procedures, policies, and standards. •Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

•Analytical skills to assess client needs and create solutions. •Research and develop risk mitigation strategies. •Problem-solving skills to identify potential issues and develop solutions. •Providing advice on risks related to business operations, products, and services offered by the company. •Foster and maintain positive relationships with clients. •Present findings and recommendations to clients in a clear and concise manner. •Monitor and evaluate the effectiveness of risk management plans.

•Make outbound calls. •Receive inbound calls. •Provide customers with needed information and support. •Handle customer complaints or enquiries via telephone, emails or text messages. •Manage length of calls. •Exhibiting competent product knowledge. •Provide customers with needed information and support. •Ensure that customers/callers are satisfied. •Contributes to team effort by accomplishing related results as needed. •Adherence to call script and call centre policies. •Compile reports.

•Identify prospective customers, lead generation and conversion. •Contact new and existing customers to discuss needs. •Be knowledgeable about the product. •Emphasize the features of products to highlight how they solve customer problems. •Answer questions about the products. •Negotiate prices and terms, and prepare sales agreements. •Maintain contact lists and follow up with customers to continue relationships.

•Enter and review data meticulously to ensure accurate employee compensation, tax calculations, deductions, and benefits. •Strong mathematical skills are essential to perform payroll calculations accurately. •Assist with allocating benefit bills. •Assist employees with payroll question. •Assist with auditing timecards for accuracy and approvals and resolve timecard issues promptly. •Complete verbal and written verification of employment requests. •Assist with maintaining paid time off policies.