Work experience

• Live Ops Manager

  Neverwinter

  2024.03-2025.11

  (2 years)

  Own and execute the Live Ops roadmap for a long-running MMO,coordinating seasonal events,promotions,and content releases. Plan and manage the annual monetization and offer cadence,aligning offers with player progression and major seasonal beats. Design and balance monetization features and reward systems to support sustainable progression and long-term player retention. Collaborate with design,analytics,and product teams to monitor player behavior and iterate on live content. Operate and maintain recurring and limited-time events to sustain player engagement across seasonal cycles.
• Live Ops Manager

  Gods&Glory

  2022.10-2024.03

  (a year)

  Owned the Live Ops roadmap,planning and executing seasonal events,promotions,and feature releases. Designed and balanced limited time events to drive engagement and encourage player progression. Implemented and optimized in game purchase offers to support monetization and improve value perception. Coordinated with designers,engineers,and analysts tomaintain a healthy game economy. Continuously monitored live performancemetrics to inform event design and content cadence.
• Live Ops Manager

  Hero Hunters

  2022.04-2022.10

  (7 months)

  Designed and implemented a structured spender journey to guide players through monetization opportunities. Contributed to a rework of the FTUE(First Time User Experience)to improve onboarding and early engagement. Balanced and implemented in app purchase offers aligned with player progression. Worked cross functionally with design and analytics teams to improve player lifecycle management.