Work experience

• Sales Development Representative

  iForte Solusi Infotek

  2025.01-Current

  (a year)

  (1 tahun 2 bulan) -Engaged prospective B2B leads to introduce company profile and digital fleet management solutions. -Identified customer business needs and pain points, including industry background, company scale, operational challenges, and decision-maker mapping. -Qualified leads and scheduled meetings or site visits between Sales Executives and customer PICs. -Supported Sales Executives throughout the sales cycle, including quotation preparation, contract coordination, and follow-ups until deal closure. -Conducted lead generation and canvassing via website research, LinkedIn, and internal databases. -Maintained and updated customer activities, pipeline status, and prospect data in the CRM system. -Collaborated closely with Sales Executives and Business Development teams to ensure smooth sales and installation processes. -Successfully contributed to closing multiple B2B deals, including PT Hasnur Group, PT Andalan Trans Nusantara, PT Namora Transindo Jaya, and others.
• Sales Development Representative

  Sellercraft

  2023.08-2024.05

  (10 months)

  2024 - Februari 2025 (10 bulan) -Conduct prospecting and lead generation for potential companies in the telecommunications and enterprise sectors. -Introduce iForte services (fiber optics, dedicated internet, towers, datacenters) to prospective clients. -Explore the business needs of prospects and qualify leads before transferring them to the sales team. -Schedule meetings/demos with account managers for qualified business opportunities. -Coordinate with the marketing & technical teams to support solutions for clients. -Manage the pipeline in CRM and compile reports on prospect progress and target achievement.
• Sales Development Representative

  Shopee

  2023.02-2023.08

  (7 months)

  Agustus 2023 - Mei 2024 (10 bulan) Conduct prospecting and lead generation for potential merchants/sellers in various marketplaces. Introduce Sellercraft's omnichannel solutions (order management, inventory,marketplace integration, reporting). Identify seller needs and qualify leads before transferring them to the account executive team. Schedule product meetings/demos and establish initial communication with prospects. Collaborate with the marketing & product teams to optimize merchant acquisition strategies. Compile reports on sales activities, pipelines, and lead target achievements.
• Collections Agent

  PT.Jingdong Indonesia Pertama

  2021.10-2022.12

  (a year)

  Februari 2023 - Agustus 2023 (7 bulan) Follow up on payments with users who are in arrears via telephone, chat, or other official channels. Provide information regarding payment obligations, invoice amounts, due dates, and consequences for late payments. Assist debtors with settlement options, including payment negotiations or rescheduling where possible. Handling user objections/questions regarding bills in a professional manner and in accordance with regulations. Ensuring the collection process complies with SOPs, internal regulations, and OJK/AFPI regulations. Reporting collection status, delinquency rates (DPD), and follow-up results to the system/supervisor. Coordinating with relevant teams in case of special cases (e.g., repeateddefaults, disputes).
• Key Account Management Specialist

  PT Astra International Tbk

  2021.10-2022.12

  (a year)

  Oktober 2021 - Desember 2022 (1 tahun 3 bulan) Manage and maintain relationships with key sellers/vendors virtually on the JD.ID platform. Ensure seller stock, prices, and product catalogs meet marketplace standards. Develop sales strategies through campaigns, promotions, and product bundling. Analyze sales performance (GMV, traffic, conversion, ratings) and provide data-driven insights. Inviting and coordinating seller participation in major events (Harbolnas, 11.11,12.12, etc.). Handling seller issues (returns, shipping, customer service) in coordination with internal teams. Developing long-term account plans to increase the growth of strategic sellers.
• Collections Agent

  PT. MNC Sky Vision

  2017.07-2018.07

  (a year)

  Oktober 2019 - Juli 2020 (10 bulan) Follow up on collections with consumers who are delinquent on their credit/ financing installments. Remind debtors of the amount owed, due date, and consequences of late payment. Provide solutions or settlement options (rescheduling/restructuring) in accordance with company policy. Handle debtor inquiries and objections in a professional and persuasive manner. Ensuring that the collection process complies with SOPs, OJK regulations, and collection ethics. Reporting payment status, aging arrears, and follow-up results to superiors/the system. Coordinating with the legal or recovery team in cases of prolonged default. Contributing to maintaining the quality of the funding portfolio so that NPL (Non-Performing Loans) remain low.
• Telemarketing Representative

  PT. Bank Tabungan Negara

  2016.10-2017.07

  (10 months)

  Juli 2017 - Juni 2018 (1 tahun) Making outbound calls to offer subscription TV packages to potential customers. Explaining Indovision's products, prices, promotions, and service advantages. Persuading potential customers to subscribe and closing deals over the phone. Handling customer questions, objections, or complaints in a persuasive manner. Follow up with prospects who are still considering or have not yet activated their subscription. Record customer/prospect data into the CRM system for sales purposes. Ensure daily, weekly, and monthly targets are met according to KPIs. Coordinate with the installation/technical team after a customer has made a deal.
• Collections Agent

  PT Esandar Arthamas Berjangka

  2014.06-2015.10

  (a year)

  Oktober 2016 - Juni 2017 (9 bulan) Collecting mortgage installments from delinquent debtors (via telephone, letter,or visit). Reminding customers of their payment obligations, the amount of arrears, and the due date. Providing education and payment solutions (restructuring, rescheduling) in accordance with bank policy. Handling questions, complaints, or objections from debtors in a professional and ethical manner. Ensuring that the collection process runs in accordance with SOPs, BTN internal rules, and OJK/BI regulations. Preparing reports on collection results, arrears aging, and recommendations for follow-up to superiors. Coordinating with the legal or recovery team if there are problematic loans that require legal action. Supporting the achievement of credit collectability targets so that NPL (Non-Performing Loans) remain under control.