Anil's Resume

Anil

Senior Technical Support & Team Lead

Male

33 y/o

Customer Service Specialist/Administrative Manager/Supervisor/Office Director

Live in Turkey

Nationality Turkey

Summary

Business Assistant & Account Manager with 6+ years of experience supporting executives and managing client relationships at global companies (Apple, Microsoft, Netflix, Spotify). Skilled in project coordination, stakeholder communication, and building long-term partnerships. Recognized for organizational excellence, multitasking, and client-first approach.

Work experience

Senior Technical Support & Team Lead
Teleperformance Greece / Modsquad Inc.
2017.08-Current
(8 years)
(Supported: Apple, Microsoft, Netflix, Spotify) · Managed and coached a team of 10+ agents, boosting team productivity by 20%. · Raised customer satisfaction (CSAT) from 82% to 94% through quality initiatives and knowledge-sharing. · Cut average response time by 25% by streamlining ticket-routing processes. · Improved First-Contact Resolution by 18%, reducing escalation load. · Led training and onboarding of 15+ new hires, achieving 80% retention beyond probation. · Collaborated with product teams to fix recurring technical issues → reduced repeat tickets by 30%. · Provided input for performance reviews, supported KPI reporting for management.
Sales Consultant
Izmir adnan menderes airport - duty free store
2014.09-2017.08
(3 years)
· Consistently achieved and exceeded sales targets (140% of quota in 2016). · Delivered high-quality customer experience → store ranked in top 5% on feedback scores. · Mentored new team members on sales and service standards.