Work experience

• Business Development Manager Export

  Harp Middle East

  2023.03-Current

  (3 years)

  - Led market research initiatives to identify potential clients and regions, focusing on Africa, Asia and Middle East. - Expanded client base through strategic outreach, resulting in a 30% increase in export sales within the first year. - Managed export documentation and ensured full compliance with international trade regulations. - Attended 8+ trade shows across 3 countries, resulting in 12 new client leads. - Coordinated pricing strategy, budgets, and business plans aligned with organizational growth objectives. - Resolved 95% of customer complaints within 48 hours, improving client satisfaction scores - Maintained 90%+ client retention rate through consistent follow-ups and support post-sale.
• Government Relations Coordinator / HR Officer

  Marmum Dairy

  2022.04-2023.03

  (a year)

  - Handled visa processes, government liaison, and documentation for expatriate staff. - Liaised with embassies and government departments to support business travel and licensing needs. - Supported HR operations including employee on boarding, record keeping, and payroll assistance.
• Sales Coordinator / HR & Operations Assistant

  Ridge Household Trading LLC

  2019.07-2022.03

  (3 years)

  - Supported sales team with schedule management, client communication, and documentation. - Responded to customer complaints, provided after-sales support, and coordinated product registrations. - Assisted with HR functions including contracts, travel bookings, and staff documentation.
• Chemistry Laboratory Officer

  University of Sharjah

  2018.03-2019.05

  (a year)

  - Managed lab resources, conducted experiments, and maintained compliance with safety standards. - Participated in scientific conferences and university events. - Conducted laboratory maintenance to ensure cleanliness and proper functioning of laboratory equipment

Educational experience

• University of Sharjah

  Chemistry

  2014.02-2018.01

  (4 years)

  Bachelor Degree of Science in Chemistry

Languages