Summary

Work experience

• GTRF OPERATIONS MANAGER

  HSBC

  2023.05-Current

  (3 years)

  GLOBAL TRADE AND RECEIVABLES FINANCE OPERATIONS MANAGER
• GTRF Operations Associate

  HSBC

  2020.03-2023.05

  (3 years)

  Countries that I process in : Netherlands South Africa Poland Spain Cezch Republic Belgium Switzerland United kingdom Malta Armenia Germany · Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA · To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint. · To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management · Proactively participating and leading change / transformation initiatives across the site and the bank · Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards. · Ensure a high degree of accuracy in order to minimise operational risk · Work productively and professionally. Demonstrate ways to improve customer service and increase productivity. · To operate Operational and FCC Controls · To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply. Show less
• Financial Advisor

  HSBC

  2016.10-2020.03

  (3 years)

  * I joined HSBC at (19/10/2016) I worked on the collections Dep. as a financial advisor for “CD 1-3” accounts on Regions “Egypt, UAE, Oman, Qatar and Lebanon” till I moved to Back End team to handle Oman “CD 4-6” Pre-write off accounts at the beginning of 2018 till now in which I achieved great progress on my performance at the “Year End Review” as I got Strong performance and behavior Evaluations.
• Customer Service Representative

  du

  2015.03-2016.10

  (2 years)

  International Customer care Representative at Xceed for Du Account which support Customers in Dubai UAE from 17/March./2015 to 01/Dec./2015). Then from (01/12/2016) I got promoted from the Management in Dubai and they Decided to transfer the Project (DU) from Xceed to Teleperformance Egypt, Since that Date I was Working as (Enterprise Billing) Back Office Specialist at Teleperformance Egypt after 3 months I was floor Support on the Billing back office Section as I was responsible for the investigation on the billing Complaints and disputes , I was comparing the contracts with the bills if there was mismatch between the contract and the bills we preparing the reports to getting the approval for waving all the extra amount from the higher level of Management. Till 15/10/2016 till I got an offer from HSBC. Show less
• Logistics Specialist

  RUBYRED GARMENT

  2014.11-2015.03

  (5 months)

  I spent about 5 months on this position was the best job I have ever got on that date because it was very interesting as I was responsible for getting our raw material and delivering our final products to our clients around the world and I was dealing with many parties “forwarders (shipping companies), the customs on Egypt and around world, the clients and the Governmental institutions. Then I had to leave Alexandria because I was getting married and my wife is professor’s assistant on Cairo University on faculty of Science, and we tried to get her on Alexandria University but it was not applicable. Show less
• Human Resources Specialist

  RUBYRED GARMENT

  2012.09-2014.11

  (2 years)

  During this period I had just finished my military obligation and I hoped to get back to my previous position on the company “Cost Accountant” but the HR manager told me that position has been occupied, then he asked me if I’m interested in the HR Department. I joined the department for about 2 years and that was one of the most valuable period on my career because the manager had strategy by swapping all the department members on the all department sections every 2 months so I got experience on “recruitment” and I represented the company on many job fairs also the “insurance” medical and social, “payroll” and” documentary” for the daily recording of the new employees and the attendance and leaves of every section plus the monthly activities which we had to organized. Till there was vacancy has been announced on the company for the logistics section then I applied and passed the tests and the interviews and I got the job Show less
• Cost Accountant

  RUBYRED GARMENT

  2010.01-2011.07

  (2 years)

  *Cost Accountant for RUBYRED GARMENT MANUFACTURING (Jan.2010 to July2011) As I was responsible of the entry of the daily expenses reports and the monthly costs and profit reports and monthly salary reports.
• Inside Sales Representative

  Electrical Machines Exhibition

  2007.01-2008.12

  (2 years)

  Generated new technicians for Electrical Machines Exhibition that focuses on family needs and give them great offers,for maximizing our sales

Educational experience

• Alexandria University

  Bachelor's degree, Accounting and Business/Management

Languages