Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency. • Deliver fast, friendly, and knowledgeable service for routine questions and service complaints. • Manage customer expectations by clarifying needs, identifying options, and recommending products and services.

Engaged students and boosted understanding of material using focused instructional strategies and hands- on activities. • Built and strengthened positive relationships with students, parents and teaching staff. • Supervised students throughout day, both in classroom and outside during breaks.

Dean of Students Office, Counseling Center • Kept records of all counseling sessions held between counselor and client and typed letters on behalf of KNUST Counseling Center (KCC) to outside organizations. • Assisted in the interviewing and selection of new peer counselors on behalf of KCC. • Drafted letters, meeting notes and other documents to enhance collaborative process.

Assisted in the preparation of weekly audit reports. • Assisted with administrative tasks such as cash book reconciliation and typesetting • Filled advance authority loan books and kept loan records.

There was no national recruitment