(7 years 11 months) Tecnical Manager at Selerant s.r.l EH&Sdepartment. Selerant is a software house with offices in Milan and New York and it is a leader in PLM software solutions for companies in the chemical market. The EH&S division (environment health and safety) is specialized in PLM software production that implements the laws that regulate the chemical industry in Europe. In this role I managed a team of 10 people for the sale and software development and its integration with CRM software in medium and large sizes companies in Europe and USA. Main responsibility about delivery and services taking care about following goals: - services target levels - communications to customers - maintain customer satisfaction - effective and efficient management of documents relating to the products sold The main skills developed are: - management start-up of new customers (transition and transformation) - sales support for the construction of the offer, the proposed design so satisfying to the customer - functional analysis related to customer requirements, writing the technical paper "blue print" regarding the specific design of the project plan on the contract, risk calculations, costing, project management for the observation of the "dead line", coordination resources involved, creating documents to share project progress to stakeholders. - strong aptitude for problem solving - teamwork in complex organizations