ALAN
Sales & support engineer
Sales representativeLive in MexicoNationality
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Work experience
Sales & support engineer
Diagraph2025.07-Current(10 months)• Manage and follow up on generated sales orders and prepare commercial quotations. • Prospect and develop new customer opportunities. • Register and track sales opportunities in CRM systems. • Conduct site surveys, equipment demonstrations, and technical assessments. • Provide technical support to installed equipment base and train operational personnel.Technical Sales Engineer
Repstronics2022.12-2025.06(3 years)• Manage and follow up on customer orders and commercial requests. • Provide technical and commercial support to distributors. • Prospect and develop new customers and business opportunities. • Register and monitor sales opportunities. • Conduct site visits and technical surveys for new projects. • Perform in-plant demonstrations of various industrial equipment.Bilingual Customer Service Agent
Teleperformance2022.01-2022.12(a year)• Customer service support in a bilingual environment. • Support activities for the training department.Maintenance & Training Intern
volkswagen de mexico2015.08-2018.08(3 years)• Support maintenance operations and technical training for plant personnel. • Electrical Workshop: Fundamentals of automotive electronics. • Press Vehicles: Fault detection and troubleshooting using automotive software. • Automation Cell: Safety standard programming using PLCs (Siemens). • Robotics: FANUC and KUKA systems. • Maintenance Areas: Commissioning and parameterization of Siemens Sinamics S120 variable frequency drives via PLC.
Educational experience
instituto tecnologico de
Industrial Engineering2016.01-2022.01(6 years)VW Group Academy
Specialization in Industrial electronics and automation2015.01-2018.01(3 years)universidad tecnologica de pereira semestre
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