Work experience

• YouTube Partner Manager (sales)

  Teleperformance

  2023.12-Current

  (2 years)

  Teleperformance Focusing on sales and providing tailored support to content creators, helping them optimize their channels, and offering opportunities to connect .
• Customer Support advisor

  Teleperformance

  2019.12-Current

  (6 years)

  *December 2019 – August 2022* Specializing in Google Ads, Google Merchant Center, and Google Analytics, I assisted clients in understanding and effectively using these tools. I supported customers in resolving issues with GoogleAds to maximize their campaign benefits and provided tips on optimizing their campaigns.
• Quality Analyst

  Teleperformance

  2022.08-2023.12

  (a year)

  Ads Teleperformance Monitored and evaluated work quality to ensure agents performed at optimal standards. Identified areas for performance improvement, providing targeted feedback and coaching to enhance overall agent effectiveness. Kept agents informed and updated on the latest changes and procedural updates to maintain high service quality.
• Photography Specialist

  Carnival Cruise Line

  2011.10-2015.01

  (3 years)

  Professional photographer and photo editor aboard the cruise ship.

Projects

• Google Ads

  Quality Analyst

  2019.12-2023.08

  (4 years)

  N/A

Educational experience

• Helwan university, cairo, egypt

  Bachelor of Business Administration and foreign trade (ba)

  1994.11-1999.11

  (5 years)

  N/A

Languages