Developed and implemented operational procedures to ensure efficient operation. Coordinated cross functional team to develop new processes and improve existing ones. Conducted regular performance reviews for team members, providing feedback and coaching. Analyzed trends in customer service data to identify areas of improvement. Established clear objectives for each team member and tracked progress against goals. , MAS AUTOMATION Responsible for supporting the sales team to introduce complete solutions in automation systems to our clients in different fields (contractors ininfrastructure, industrial sector, Oil and gas, ). Make customer negotiation, support my team to achieve client satisfaction, coordinate with client and my team in different phases starting from opportunity to project deliverable. Support my team in technical study for measuring instruments and control system for the project. Senior projects technical sales engineer, MAS AUTOMATION Responsible for water and wastewater sector as turnkey projects in control system and instruments. Study and clarify customer needs to select suitable solution from our portfolio. Senior technical sales engineer; Engineering and service technology (EAST) Introduce technical solutions that meet client needs in automation systems depending on company portfolio and reference in different industries. Presales Engineer, ATEB Prepare technical and commercial offers in L-Bernard electrical actuators and Siemens PLC systems Presales Engineer, PROTEC Prepare technical and commercial offers in PLC systems and instruments depending on customer requirements and specs.