Work experience

• Data Centers Senior Assistant Manager

  Banque Misr

  2024.03-2025.10

  (2 years)

  (1 year 8 months) • Supervise the daily operations and maintenance of the electrical infrastructure for both primary and disaster recovery (DR) data centers. • Implement industry best practices and strategies to enhance operational performance, improve system uptime, and reduce costs while ensuring adherence with SLAs and regulatory standards. • Manage both planned and emergency maintenance activities, ensuring full compliance with SLAs, safety regulations, and Banque Misr policies, while maintaining proper documentation and securing necessary permissions. • Plan and oversee the expansion of existing data center UPS systems by preparing RFPs and technical specifications, coordinating with vendors and procurement teams, and ensuring on-time and budgetcompliant delivery and installation. • Lead the full replacement of UPS systems, ensuring seamless execution with zero downtime through a phased approach and strict adherence to project timelines. • Contribute to the design and construction of new data centers (Main DC –Tier IV, DR DC – Tier III) by collaborating with consultants and stakeholders to develop electrical system blueprints that prioritize scalability, resilience, and high availability. • Work closely with third-party vendors, service providers, and contractors to ensure that construction, electrical installations, and ongoing operations align with project specifications, timelines, and budget constraints.
• Services Consulting Lead Engineer

  Schneider Electric

  2023.10-2024.02

  (5 months)

  4 years 9 months • Manage the technical parts of data centers Services Projects and SLAs (as aTechnical Project Manager), ensuring compliance with performance standards and contractual obligations. • Develop and supervise maintenance plans for data centers, by creating detailed maintenance schedules for each infrastructure component. • Prepare and conduct Technical Audits and Tier Analysis of data centers evaluating their current configurations against data center standards (Uptime Institute, BICSI,TIA-942). • Generate comprehensive reports with a clear vision of the existing configuration and the necessary requirements to comply with each tier requirement. • Act as the Subject Matter Expert (SME) for UPS systems and data center power solutions within Schneider Electric’s services team. • Support training and knowledge-sharing initiatives to enhance team expertise in UPS maintenance, troubleshooting, and lifecycle management.
• Services Consulting Senior Engineer

  Egypt

  2021.10-2023.09

  (2 years)

  • Perform presales activities for the services team regarding data center infrastructure power solutions from the initial consultation and site assessment to the full delivery of the project. • Support the development of technical proposals and respond to RFPs and RFQs with expert recommendations. • Provide tailored technical solutions for UPS systems (Renovation,Replacement & Maintenance). • Review maintenance reports for data centers and electrical distribution systems, providing technical recommendations and action plans to mitigate risks and prevent downtime. • Act as a Technical Advisor for clients, tendering and sales teams on secure power and data center products, assisting with the specifications, cost-benefit analysis highlighting the optimization of needs, costs and ROI. • Conduct safety audits for site missions ensuring adherence to Schneider Electric and industry safety standards.
• Technical Support Engineer

  Schneider Electric

  2019.06-2021.09

  (2 years)

  (2 years 4 months) •Deliver high-quality technical support to Schneider Electric (SE) customers across the MEA region, specializing in APC and MGE UPS systems as well as data center infrastructure, by offering technical expertise on product applications, configurations, and compatibility during both pre-sales and post-sales stages. • Assist customers with troubleshooting, product selection, and performance optimization. • Handle technical escalations from primary support teams and internal technical teams, ensuring timely and effective resolution of complex issues. • Collaborate with R&D, engineering, and product management teams to address recurring technical issues and enhance product reliability. • Utilize Salesforce CRM to track, manage, and optimize customer interactions, ensuring a seamless support experience. • Manage logistics-related issues in coordination with the Order Management team, ensuring the timely processing of Return Material Authorizations (RMAs) and spare parts requests while acting as the single point of contact (SPOC) for customers, by providing updates, resolving concerns, and ensuring a smooth logistics process.
• Field Services Engineer

  Sigma Engineering

  2017.09-2019.06

  (2 years)

  (1 year 10 months) • Perform installation, commissioning, and maintenance of UPS (Uninterruptible Power Supply) and ATS (Automatic Transfer Switch) systems. • Conduct preventive and corrective maintenance to ensure system reliability and minimize downtime. • Perform diagnostics, component-level repairs, and testing of defective electronic units to restore operational efficiency. • Provide customer support through on-site visits, phone consultations, and training sessions. • Follow up on projects and deliverables, ensuring timely execution and compliance with technical specifications. • Participate in multiple installation and commissioning projects, collaborating with cross-functional teams. • Work on a wide range of power systems and electrical components including GE UPS systems, Emerson and Chloride UPS systems, Zenith (GE) ATS systems, Aerocom pneumatic tube conveyor systems, Eaton switches and disconnects.
• Production Line Manager

  INTERMEDICA EGYPT

  2015.05-2017.09

  (2 years)

  3 years 2 months (2 years 5 months) Egypt • Managed the Evacuated blood collection tubes’ production line. • Led the installation and commissioning of the blood collection tubes production line, ensuring seamless integration and startup. • Successfully executed the first full production cycle for various product types, including EDTA, ESR, Heparin, Gel, PT, and Plain tubes. • Managed day-to-day operations, troubleshooting, and process optimization to maintain high efficiency and minimal downtime. • Trained operators and supervisors on machine operation, quality control procedures, and safety. • Implemented Material Requirements Planning (MRP) and scheduled production batches for seven different product lines, aligning with sales forecasts and shipping deadlines. • Enhanced machine efficiency and production rates by implementing industrial automation technologies. • Analyzed production bottlenecks and applied continuous improvement strategies to enhance workflow and reduce waste.
• Sterilization Department Engineer

  Egypt

  2014.08-2015.05

  (10 months)

  • Worked as the ETO (Ethylene Oxide) sterilization process owner. • Managed the operation and maintenance of sterilization equipment, ensuring optimal performance. • Implemented process modifications and efficiency enhancements through rigorous testing and standard validation protocols. • Trained operators to handle routine operations, troubleshoot issues, and maintain strict adherence to safety guidelines.

Educational experience

• Cairo University

  Electrical, Electronics and Communications engineering

  2009.01-2014.01

  (5 years)

Certificates