Summary

Work experience

• Analyst Manager

  Zyrus Company Vision System

  2020.05-2022.04

  (2 years)

  Conducted free workshops on computer basics and network troubleshooting for underserved communities Improved participants' technical literacy by 50% through hands-on training and guidance Conducted security audits to identify vulnerabilities. Performed risk analyses to identify appropriate security countermeasures. Developed plans to safeguard computer files against modification, destruction, or disclosure. Encrypted data and erected firewalls to protect confidential information.
• Technician Manager

  Danawan Technologies Sdn Bhd

  2017.07-2020.01

  (3 years)

  Analyzed market trends to identify technology investment opportunities, contributing to a 15% revenue increase Developed and executed IT strategies aligned with business objectives, reducing IT operational costs by 20% Collaborated with stakeholders to implement process improvements, resulting in a 25% increase in customer satisfaction Provided consulting services for small-to-medium-sized businesses, improving their digital infrastructures Led a team in consolidating vendor services, reducing annual supply chain costs by 15% Enhanced customer retention through empathetic client interactions and innovative solutions Completed preventive maintenance on machines to enhance production and maintain quality. Diagnosed and resolved malfunctions in computers,

Educational experience

• LAKSMANA COLLEGE OF BUSINESS

  PEARSON BTEC LEVEL3-DIPLOMA in INFORMATION & TECHNOLOGY.

  2016.03-2019.11

  (4 years)

  Higher National Diploma
• SM SYAIDINNA OTHMAN, BUKIT BERUANG TUTONG

  GCE7O-Levels

  2010.01-2015.11

  (6 years)

  GCE O Level International Examination

Languages