Work experience

• Software Developer (Business Analysis Focus)

  Letterbox Distribution

  2025.09-Current

  (6 months)

  Facilitate requirement workshops, translate business needs into structured user stories, and conduct AS-IS / TO-BE process mapping using BPMN diagrams in Lucidchart/Miro to identify workflow improvements. Manage scope and trade-offs within Agile delivery; ensure alignment between stakeholder expectations and technical feasibility. Produce UML use case and activity diagrams where needed to clarify system requirements and support communication between stakeholders and developers. Key impact: 50+ documented requirements; 80+ user stories delivered; 50–80% reduction in document search time; 95%+ sprint acceptance rate.
• Student Support Assistant

  University of Huddersfield

  2023.09-2025.09

  (2 years)

  Delivered front-line support to 50–70 students per week across academic and digital service queries. Maintained 90%+ first-contact resolution rate. Managed stakeholder communication during peak academic periods. Escalated complex cases following structured resolution processes.
• Research Assistant Intern

  National Institute of Technology Srinagar

  2024.06-2024.08

  (3 months)

  Conducted exploratory data analysis on datasets containing 1,000+ records to identify trends and patterns. Applied statistical and data science techniques to support research objectives and validate hypotheses. Cleaned and structured raw datasets to improve data quality and reduce inconsistencies. Produced 3+ analytical reports translating data insights into structured findings. Collaborated with academic supervisors to refine analytical models and improve result accuracy.

Educational experience

• University of Huddersfield, UK

  Computer Science

  2023.01-2025.07

  (3 years)

  Studied Computer Science with a focus on software development, systems design, and data management. Gained experience building full-stack applications using technologies such as Java, JavaScript/TypeScript, React, Node.js, and SQL/NoSQL databases. Completed projects involving web application development, database design, and cloud deployment. Developed strong analytical and problem-solving skills through coursework and practical projects, including designing scalable systems and collaborating in team-based software development environments.

Languages