Work experience

• Telesales

  Teleperformance MY

  2023.11-2024.02

  (4 months)

  Content: -Proficient in handling high call volumes and resolving customer inquiries efficiently. -Strong product knowledge of vacation packages, tours, and travel accommodations. -Exceptional customer service skills; consistently meet and exceed sales targets. -Skilled in promoting special offers, upselling, and closing sales to increase revenue. -First batch member of the new team and helped to build the sales team from scratch by utilizing my excellent commu nication skills and in-depth knowledge of the industry. Achievement: -In January 2024, achieved a personal sales record of AUD 46,000 per month, accounting for 57.5% of the team's total sales, demonstrating outstanding sales ability and performance-driven leadership.
• Accountant

  Tzu Chi Dialysis Centre

  2023.08-2023.08

  Ensuring the accuracy of monthly statements and preventing financial errors. Organize and review staff's reimbursement requests, strictly enforce the financial rules and regulations, and ensure the reimbursement process is fair and transparent. Rigorously deal with the entry and verification of donations to ensure that every donor's money can be accurately a ccounted for, to maintain the credibility of the organization. Responsible for the approval and implementation of procurement and payment, coordination of supplier relations, to ensure the timely supply of the center's operating materials, and effective control of costs. Project List
• Relationship Manager

  Alliance Bank Malaysia Berhad

  2022.08-2023.07

  (a year)

  Content: As a Relationship Manager at Alliance Bank Malaysia Berhad, I have effectively explored the corporate market and s uccessfully established and maintained relationships with a number of corporate customers, utilizing a diverse ran ge of communication methods to identify and satisfy corporate lending needs. Accurately analyze the financial situation of companies and conduct rigorous credit assessment of potential loan cu stomers to effectively control the loan risk and ensure the safety of the bank's assets. Provide a full range of banking services, and successfully open accounts for a number of companies, significantly i mproving customer satisfaction and the efficiency of bank account opening. Achievement: As a core member of the new team, was the first to realize a $400,000 short-term loan disbursement, which set a pr ecedent for the team's performance and boosted the team's overall performance and morale.

Projects

• JiMei University Guitar Association

  Committee

  2017.09-2021.07

  (4 years)

  -As a core member of Jimei University Guitar Association, responsible for the planning and implementation of guitar training courses to enhance the playing skills of members. -Assist in organizing large-scale guitar tours, successfully planning and executing performances in various colleges to enhance the influence of the association. -Leading and implementing regular practice activities to create a positive music atmosphere and promote cooperati on and communication among members.
• Muyin Choir

  Tenor Section Leader

  2017.09-2021.07

  (4 years)

  -Led tenor section in rehearsals, performances, and sectionals with effective communication and collaboration skill. -Coached section members on vocal technique and musical interpretation for cohesive ensemble sound. -Organized and facilitated section rehearsals to ensure accuracy, balance, and unity within the ensemble. -Worked closely with conductor and fellow section leaders to maintain high musical standards. -Recorded vocals for school promotional videos and radio commercials.
• Jimei University School of Business Admininistration

  Top ten singers

  2018.01-2019.12

  (2 years)

  -Top ten singer in annual School of Business Administration talent competition 2018 and 2019. -Featured as soloist in various campus events.
• Guanghua Daily Young Journalist

  Chairman

  2010.01-2015.12

  (6 years)

  1. As a school reporter of Guanghua Daily, independently complete interviews and publish reports on internal and ext ernal activities in the newspaper, and at the same time earn financial income through article fees. 2. Coordinate and organize interview assignments to ensure the timeliness and quality of news coverage. 3. design and implement training programs for new reporters to effectively enhance the professional skills of new cam pus reporters joining the team each year. 4. organize and host 2-4 short-term training camps of 1-5 days per year to strengthen teamwork and news writing skil ls. 5. as a representative of the Guanghua Daily Young Journalist, set up a booth at the Chinese New Year temple fair and actively participate in traditional cultural promotional activities to enhance community interaction.
• PA System Group

  Chairman

  2011.01-2015.12

  (5 years)

  1. Serve as high school sound system manager to ensure proper operation of equipment and provide clear and stable audio support for teaching and activities. 2. Organize and coordinate the setup and debugging of sound equipment to adapt to different event needs and enha nce event quality. 3. Manage and train sound operators to ensure smooth teamwork and guarantee the smooth running of activities.
• Malaysia Kedah Open Taekwondo Competition

  Participant

  2013.12-2013.12

  -Individual Sparring Gold Medalist -Group Pattern Gold Medalist -Individual Pattern Bronze Medalist

Educational experience

• Jimei University

  Business Administration

  2017.09-2021.07

  (4 years)

  Bachelor's Degree in Business Administration

Languages

Certificates

Skills